Collex Collision has wonderful work ethics!

Dear Mr. Jerry Pocius,
I was referred to your business by a few people. I was told that”Collex" does excellent work. Well, I quickly found out that you are not only still in business for "excellent" work, but also for HONESTY.
"Special Thanks" to you (Mr. Jerry Pocius) for being honest about the long marks on my vehicle.
May God continue to bless you and the Collex Collision Experts business?
Sincerely-
Joyce

Dear Collex Collision Washington-
Thank you Andy, Herb, Sarah, and the entire repair technician team who worked on my vehicle. I am truly humbled at the generosity the Collex team has given me with my vehicle repair. All of you have exceeded my expectations.
It is refreshing to know there are still businesses like Collex, who have the same work ethic as it was 50 years ago. The honestly, professionalism, and the “treat you like family” mentality that I have received every time I have brought my vehicles to your shop is commendable to everyone who works at your location!
A special” thank you” to Andy who made all of this possible.
Again thank you for what you have done for me especially during my personal hardship.
Sincerely-
Kimberly

Collex Collision has been nominated for WDIV's Vote 4 The Best. We are very excited about this and we are reaching out to our customers to vote for us. There are 132 different catagories to vote on and we are hoping that you will chose to vote for us under Auto Repair. At Collex we take pride in our workmanship as well as our customer service. We offer many services to assist our customers when the worst happens and their car is damaged. Feel free to contact us at 1-888-4-COLLEX, or visit our website at http://www.collexcollision.com/ if you are ever in need of our services. We look forward to serving you!

Collex Collision of Fort Myers Excels in Customer Service

COLLEX COLLISION OF FORT MYERS NAMED 2010 AutocheX PREMIER ACHIEVER FOR EXCELLENCE IN CUSTOMER SERVICE

FT Myer, FL; August 20, 2010-Collex Collision of FT Myers was named 2010 AutocheX Premier Achiever for outstanding customer service and satisfaction

The Premier Achiever Award honors collision repair facilities that consistently demonstrate their commitment to customer care as reflected by their superior customer satisfaction scores. Based on the hundreds of thousands of customer satisfaction surveys AutocheX performed throughout 2010, Collex Collision of Fort Myers has been recognized as one of the top-performing collision repair facilities in North America for customer service and satisfaction. This is the third year in a row that Collex Collision of Fort Myers has received this honor.

The Class of 2010 Premier Achievers attained scores in the top four percent of facilities that use the AutocheX service throughout the US and Canada. They include collision repair facilities of all sizes, from small, family-run businesses to large consolidators, and represent 36 states across the U.S, as well as British Columbia, Canada.

AutocheX, a division of Mitchell International, is a leading provider of customer satisfaction measurement and customer experience management solutions to the collision repair industry. AutocheX and the participating insurance companies present the Premier Achiever Awards each year as a way of honoring collision repair facilities that have proven their devotion to quality, service, and customer satisfaction.

“The Premier Achiever Award program recognizes the hard work and outstanding accomplishment of top-performing collision repair facilities in North America for customer service and satisfaction,” said Jason Bertellotti, Vice President of Mitchell Repair Solutions. “We congratulate these facilities for consistently providing the best possible repair experience for their customers. They truly understand and embrace the importance of customer satisfaction.”

What to Do if You Get in a Car Accident: A Collex Collision Checklist

No one wants to get in a car accident. But in the event that one happens, Collex Collision has compiled a handy checklist of things to remember.

Collex Collision recommends putting in some preparation in prior to hitting the road. There are some things that should be kept in the car, “just in case.” According to Collex Collision, keep copies of insurance cards, automobile registration, and emergency contacts in the glove box. It doesn’t hurt to have extra pens and paper either, says Collex Collision. Although it may seem extreme, Collex Collision also recommends storing a flashlight and flares in the trunk.

After an accident, safety is the first priority. Collex Collision points out that cars involved in the accident should be moved off the road. If anyone requires medical attention, call 911 immediately, says Collex Collision. Besides that, call the police to get someone to mediate the accident proceedings.

Exchanging contact info is most important, continues Collex Collision. Make sure to get the other person’s full name and contact information, including e-mail address and phone number. Collex Collision says that information about the cars should be noted as well. Always write down the make, model, and year of both cars. Also needed is the license plate number and insurance information, says Collex Collision. It never hurts to have extra information in this kind of situation.

Witnesses are important too, according to Collex Collision. Get necessary contact information from them and keep track of it. The same goes for police officers present, adds Collex Collision. Be sure to keep a disposable camera in your car, and take pictures of the damage done to both automobiles. Also take photos of the accident location and people involved.

Lastly, communicating with the other driver(s) comes with its own set of dos and don’ts. Collex Collision explains that drivers should never admit fault in any way. Be sure to keep your wits about you, and don’t lose your temper. If you have any further questions, contact your local experts at Collex Collision.

Deer Collision Prevention Tips from Collex Collision Experts

Traffic and construction are not the only safety concern on the road this summer. Collex Collision Experts warns drivers to be on the lookout for wildlife, particularly deer. According to Collex Collision Experts, car-deer collisions typically peak in the fall, but have a secondary spike in June.

Collex Collision Experts has seen its share of twisted metal, including numerous wrecks involving deer. Because deer typically pass over the bumpers, Collex Collision Experts reports that most deer damage occurs on the grill, hood, or fender. In some cases, Collex Collision Experts has faced repair to severe damage caused by deer, including windshield destruction and separation of the entire front section from the vehicle.

To avoid deer collisions, Collex Collision Experts reminds drivers to be especially attentive during the hours shortly before and after sunrise, and between sunset and midnight. They should also, Collex Collision Experts notes, pay special attention to deer-crossing zone signs, as these are known areas for large deer populations. Of course, Collex Collision Repair also emphasizes that drivers always wear seat belts to help prevent injury should a deer collision occur.

If a driver spots a deer near the road while driving, Collex Collision Experts advises that he/she keep in mind that deer seldom travel alone; therefore, there are probably more nearby. Collex Collision Experts instructs drivers to slow down and stay in the driving lane. Many serious crashes occur, says Collex Collision Experts, when drivers swerve to avoid a deer, then instead hit another vehicle or crash into a ditch. Finally, as a driver is braking firmly, Collex Collision Experts suggests blowing the horn one long time to frighten the deer away.

If in spite of all these steps, a deer collision does occur, Collex Collision Experts advises drivers NOT to touch the animal, as the frightened and wounded deer can further injure itself or anyone near it. Instead, Collex Collision Experts says that the best procedure is to get the car off the road and call police.

For more information on Collex Collision Experts and services, visit www.collexcollision.com.

Collex Collision Clawson is thanked by customer!

Dear Mr. Gagliano:

Words cannot begin to express my appreciation for the service I received at your garage on 14 Mile Road in Clawson.

On the evening of March 15th I unfortunately had a rather bad accident. At the suggestion of my insurance agent I took my vehicle to your Collex Collision in Clawson to obtain and estimate, imagine my surprise when my vehicle was take in immediately, with a promise to be returned to me no later than Monday March 29th. Today, March 27th I picked up my car. It was in beautiful condition looked almost new, even though it is several years old. The pain job was incredible.

I am of the opinion that Brian Burleson has to be one of your most valued employees. He is extremely courteous, helpful and dedicated. He did everything possible to make certain my experience was a good one!

Also, I would be remiss if I didn’t mention that Amanda Bavol was more than helpful, she carefully explained my options for renting a car, and answered with knowledge all my questions.
I certainly would recommend Collex Collision to anyone requiring this type of service.

Cordially yours,
Virginia

Collex Collision Orion has Outstanding Customer Service

Dear Mr. Corbett:

I am writing to thank you for all of the excellent experiences I have had with your company. I have dealt with your company only after my car has been slammed into, backed into, bumped into, or slightly grazed; however, all of these car crashes have led to damage to my vehicle. Each time I came into your shop I was greeted with smiling faces that were eager to help me. This small but important detail made a huge difference when I was under the stress of a recent car accident.

This past November I was really sick and to top it off I got rear-ended in my high school parking lot. After he hit me he just drove off, so along with being sick and just being in an accident all together, I was extremely agitated by the time I got to your company. However, when I opened the door to your building everyone was smiling and laughing so it was hard to stay upset for long. After no more than five minutes, one of your employees was out looking at my car and in less than ten minutes, my car looked good as new. They buffed out the scratch marks and there were only faint markings, which I was told were spider cracks, left. Then the following week I was backed into, again in my high school parking lot. Like the previous time, I went to your company and had fantastic service. An employee drove my car into the shop and in less than twenty minutes my car looked back to normal. You guys not only buffed out the starch marks, but painted the parts of the car where the paint had actually chipped off! Your company did a fantastic job both times, and the best part was you didn’t even make me pay for it. Collex Collision simply strives to help its customers out.

Collex Collision Experts is an overall outstanding company to be a customer to. Every experience there have been quite a few is filled with happiness and generosity, despite the experiences that brought your customers to you. My family and I have brought our cars to your company in every situation where we have needed car help, and this has to been an excellent decision on our part. The employees are happy to be helping out the customers and service is always top notch.

Overall, I am a proud customer of the Collex Collision Experts. They have helped me through the traumatic experiences I have had to deal with concerning my car. Your business is one of the finest and I will continue to be a happy, loyal customer.

Sincerely,
Jessica