Collex Collision Fort Myers is Outstanding!

Good Afternoon –

I wanted to take the time to compliment the staff at Collex Collision for their amazing service. My son John brought his Nissan to Collex Collision for collision repair last week.

When we arrived there was already a client at the counter but the young girl behind the counter made sure to say “hello” to us immediately and let us know she would be with us shortly. WOW!!!! I work as a manager of a small community bank in Fort Myers and we strive on personal service. That is the EXACT type of greeting we teach all our employees on their first day. It is so very important to address every single person as they enter. Unfortunately there are times clients have to wait and I believe as long as they are acknowledged, they tend to not bother waiting – GREAT JOB!!!!

Secondly, Elaine Pappas was absolutely fantastic. She really spent time with my son, who at 21, his Nissan is his baby and it means the world to him. She took the time to discuss the damage and made some suggestions on fixing some others dents and scratches that had nothing to do with the accident. FANTASTIC!!!! To be honest we did not even think about fixing the other issues we just wanted that huge dent gone. Not only does his car look new, that type of suggestion makes the client happy and brings revenue to the business.

Thirdly, the convenience of being able to deal with Hertz was fantastic and all at Collex Collision also made that easy and simple for us at a time when we were all feeling a little stressed out!!!

Finally, when we picked up the car we happened to be the first client at the counter. A couple of other customers walked in and AGAIN they were greeted immediately – VERY IMPRESSIVE – and showed me how consistent and dedicated the staff is.

My son’s car looks amazing and one of the staff members spent time showing him the car and explaining the warranty. I truly appreciated them addressing him directly instead of talking to the mom. He really felt great about the entire experience.

If we ever need collision repair we will definitely use Collex Collision and definitely recommend them.

Thank you very much!!!!

Valerie