Collex Collision Experts

Collex Collision has wonderful work ethics!

2010-09-24T06:54:00.000-07:00

Dear Mr. Jerry Pocius,
I was referred to your business by a few people. I was told that”Collex" does excellent work. Well, I quickly found out that you are not only still in business for "excellent" work, but also for HONESTY.
"Special Thanks" to you (Mr. Jerry Pocius) for being honest about the long marks on my vehicle.
May God continue to bless you and the Collex Collision Experts business?
Sincerely-
Joyce

Dear Collex Collision Washington-
Thank you Andy, Herb, Sarah, and the entire repair technician team who worked on my vehicle. I am truly humbled at the generosity the Collex team has given me with my vehicle repair. All of you have exceeded my expectations.
It is refreshing to know there are still businesses like Collex, who have the same work ethic as it was 50 years ago. The honestly, professionalism, and the “treat you like family” mentality that I have received every time I have brought my vehicles to your shop is commendable to everyone who works at your location!
A special” thank you” to Andy who made all of this possible.
Again thank you for what you have done for me especially during my personal hardship.
Sincerely-
Kimberly

2010-08-26T08:06:00.000-07:00

Collex Collision has been nominated for WDIV's Vote 4 The Best. We are very excited about this and we are reaching out to our customers to vote for us. There are 132 different catagories to vote on and we are hoping that you will chose to vote for us under Auto Repair. At Collex we take pride in our workmanship as well as our customer service. We offer many services to assist our customers when the worst happens and their car is damaged. Feel free to contact us at 1-888-4-COLLEX, or visit our website at http://www.collexcollision.com/ if you are ever in need of our services. We look forward to serving you!

Collex Collision of Fort Myers Excels in Customer Service

2010-08-25T06:52:00.000-07:00

COLLEX COLLISION OF FORT MYERS NAMED 2010 AutocheX PREMIER ACHIEVER FOR EXCELLENCE IN CUSTOMER SERVICE

FT Myer, FL; August 20, 2010-Collex Collision of FT Myers was named 2010 AutocheX Premier Achiever for outstanding customer service and satisfaction

The Premier Achiever Award honors collision repair facilities that consistently demonstrate their commitment to customer care as reflected by their superior customer satisfaction scores. Based on the hundreds of thousands of customer satisfaction surveys AutocheX performed throughout 2010, Collex Collision of Fort Myers has been recognized as one of the top-performing collision repair facilities in North America for customer service and satisfaction. This is the third year in a row that Collex Collision of Fort Myers has received this honor.

The Class of 2010 Premier Achievers attained scores in the top four percent of facilities that use the AutocheX service throughout the US and Canada. They include collision repair facilities of all sizes, from small, family-run businesses to large consolidators, and represent 36 states across the U.S, as well as British Columbia, Canada.

AutocheX, a division of Mitchell International, is a leading provider of customer satisfaction measurement and customer experience management solutions to the collision repair industry. AutocheX and the participating insurance companies present the Premier Achiever Awards each year as a way of honoring collision repair facilities that have proven their devotion to quality, service, and customer satisfaction.

“The Premier Achiever Award program recognizes the hard work and outstanding accomplishment of top-performing collision repair facilities in North America for customer service and satisfaction,” said Jason Bertellotti, Vice President of Mitchell Repair Solutions. “We congratulate these facilities for consistently providing the best possible repair experience for their customers. They truly understand and embrace the importance of customer satisfaction.”

What to Do if You Get in a Car Accident: A Collex Collision Checklist

2010-06-07T07:15:00.000-07:00

No one wants to get in a car accident. But in the event that one happens, Collex Collision has compiled a handy checklist of things to remember.

Collex Collision recommends putting in some preparation in prior to hitting the road. There are some things that should be kept in the car, “just in case.” According to Collex Collision, keep copies of insurance cards, automobile registration, and emergency contacts in the glove box. It doesn’t hurt to have extra pens and paper either, says Collex Collision. Although it may seem extreme, Collex Collision also recommends storing a flashlight and flares in the trunk.

After an accident, safety is the first priority. Collex Collision points out that cars involved in the accident should be moved off the road. If anyone requires medical attention, call 911 immediately, says Collex Collision. Besides that, call the police to get someone to mediate the accident proceedings.

Exchanging contact info is most important, continues Collex Collision. Make sure to get the other person’s full name and contact information, including e-mail address and phone number. Collex Collision says that information about the cars should be noted as well. Always write down the make, model, and year of both cars. Also needed is the license plate number and insurance information, says Collex Collision. It never hurts to have extra information in this kind of situation.

Witnesses are important too, according to Collex Collision. Get necessary contact information from them and keep track of it. The same goes for police officers present, adds Collex Collision. Be sure to keep a disposable camera in your car, and take pictures of the damage done to both automobiles. Also take photos of the accident location and people involved.

Lastly, communicating with the other driver(s) comes with its own set of dos and don’ts. Collex Collision explains that drivers should never admit fault in any way. Be sure to keep your wits about you, and don’t lose your temper. If you have any further questions, contact your local experts at Collex Collision.

Deer Collision Prevention Tips from Collex Collision Experts

2010-06-07T07:12:00.000-07:00

Traffic and construction are not the only safety concern on the road this summer. Collex Collision Experts warns drivers to be on the lookout for wildlife, particularly deer. According to Collex Collision Experts, car-deer collisions typically peak in the fall, but have a secondary spike in June.

Collex Collision Experts has seen its share of twisted metal, including numerous wrecks involving deer. Because deer typically pass over the bumpers, Collex Collision Experts reports that most deer damage occurs on the grill, hood, or fender. In some cases, Collex Collision Experts has faced repair to severe damage caused by deer, including windshield destruction and separation of the entire front section from the vehicle.

To avoid deer collisions, Collex Collision Experts reminds drivers to be especially attentive during the hours shortly before and after sunrise, and between sunset and midnight. They should also, Collex Collision Experts notes, pay special attention to deer-crossing zone signs, as these are known areas for large deer populations. Of course, Collex Collision Repair also emphasizes that drivers always wear seat belts to help prevent injury should a deer collision occur.

If a driver spots a deer near the road while driving, Collex Collision Experts advises that he/she keep in mind that deer seldom travel alone; therefore, there are probably more nearby. Collex Collision Experts instructs drivers to slow down and stay in the driving lane. Many serious crashes occur, says Collex Collision Experts, when drivers swerve to avoid a deer, then instead hit another vehicle or crash into a ditch. Finally, as a driver is braking firmly, Collex Collision Experts suggests blowing the horn one long time to frighten the deer away.

If in spite of all these steps, a deer collision does occur, Collex Collision Experts advises drivers NOT to touch the animal, as the frightened and wounded deer can further injure itself or anyone near it. Instead, Collex Collision Experts says that the best procedure is to get the car off the road and call police.

For more information on Collex Collision Experts and services, visit www.collexcollision.com.

Collex Collision Clawson is thanked by customer!

2010-04-12T10:58:00.000-07:00

Dear Mr. Gagliano:

Words cannot begin to express my appreciation for the service I received at your garage on 14 Mile Road in Clawson.

On the evening of March 15th I unfortunately had a rather bad accident. At the suggestion of my insurance agent I took my vehicle to your Collex Collision in Clawson to obtain and estimate, imagine my surprise when my vehicle was take in immediately, with a promise to be returned to me no later than Monday March 29th. Today, March 27th I picked up my car. It was in beautiful condition looked almost new, even though it is several years old. The pain job was incredible.

I am of the opinion that Brian Burleson has to be one of your most valued employees. He is extremely courteous, helpful and dedicated. He did everything possible to make certain my experience was a good one!

Also, I would be remiss if I didn’t mention that Amanda Bavol was more than helpful, she carefully explained my options for renting a car, and answered with knowledge all my questions.
I certainly would recommend Collex Collision to anyone requiring this type of service.

Cordially yours,
Virginia

Collex Collision Orion has Outstanding Customer Service

2010-03-26T10:41:00.000-07:00

Dear Mr. Corbett:

I am writing to thank you for all of the excellent experiences I have had with your company. I have dealt with your company only after my car has been slammed into, backed into, bumped into, or slightly grazed; however, all of these car crashes have led to damage to my vehicle. Each time I came into your shop I was greeted with smiling faces that were eager to help me. This small but important detail made a huge difference when I was under the stress of a recent car accident.

This past November I was really sick and to top it off I got rear-ended in my high school parking lot. After he hit me he just drove off, so along with being sick and just being in an accident all together, I was extremely agitated by the time I got to your company. However, when I opened the door to your building everyone was smiling and laughing so it was hard to stay upset for long. After no more than five minutes, one of your employees was out looking at my car and in less than ten minutes, my car looked good as new. They buffed out the scratch marks and there were only faint markings, which I was told were spider cracks, left. Then the following week I was backed into, again in my high school parking lot. Like the previous time, I went to your company and had fantastic service. An employee drove my car into the shop and in less than twenty minutes my car looked back to normal. You guys not only buffed out the starch marks, but painted the parts of the car where the paint had actually chipped off! Your company did a fantastic job both times, and the best part was you didn’t even make me pay for it. Collex Collision simply strives to help its customers out.

Collex Collision Experts is an overall outstanding company to be a customer to. Every experience there have been quite a few is filled with happiness and generosity, despite the experiences that brought your customers to you. My family and I have brought our cars to your company in every situation where we have needed car help, and this has to been an excellent decision on our part. The employees are happy to be helping out the customers and service is always top notch.

Overall, I am a proud customer of the Collex Collision Experts. They have helped me through the traumatic experiences I have had to deal with concerning my car. Your business is one of the finest and I will continue to be a happy, loyal customer.

Sincerely,
Jessica

Collex Collision is better than the rest!

2010-03-24T13:20:00.000-07:00

I recently had my 2006 Acura repaired at the Fort Myers location of your company and want to convey my appreciation for the high quality of service that was provided to me.

When asked by the office staff how I rated doing business with Collex, I did not hesitate to give your company an unqualified "10".
Unfortunately, I have had some experience in doing body repairs of the vehicles that I have owned over the years, and I can honestly say none of the companies that I have dealt with even comes close to your levels of excellent work and customer satisfaction.

I was truly impressed in dealing with Collex, from my first encounter with Rick Koonce and his professional manner in explaining what had to done, through using your state-of-the art technology to track my repair progress, and then receiving my vehicle as promised and totally repaired. Congratulations in putting together such an effective system of services!

I assure you that I would not hesitate to recommend your company to any of my family or friends should the need arise. Thank you for an excellent experience.

Sincerely,
Edward

Collex Collision Washington has outstanding customer service!

2010-03-19T06:27:00.001-07:00

To whom it may concern,

I am writing this to express my sincere appreciation for the customer service I received. The entire staff at the Collex Collision Washington Office was wonderful. I had called on Wednesday the 10th to schedule a appointment for a estimate for damage from hitting a deer and was told we could bring it in within the hour. When my husband took the van in they looked it over and told him that we could bring it back that evening to start the work on it.
We took the van in that evening and filled out all the paperwork and received our number to check the status of the work on-line with an estimated date of the 17th. I went on-line to check the status Thursday evening and it said the same thing that was told to us, which was fine I was not expecting a lot of progress. When I went to check the status Friday morning I was amazed to find the comment stating that my vehicle was in the paint department an that the estimated date was the 13th. I called down to the office and talked to Andy and he confirmed what it was stating on-line.

He informed me that he was planning on calling me that afternoon to let me know that there was a good chance I would have my van first thing in the morning. We did indeed receive a call from Andy that evening letting us know that the van was done and wanted to know what time we would like to pick it up in the morning. When we got there on Saturday morning I saw what looked like a brand new van inside and out!! Everything on the outside was of course clean and shinny but the inside was too! When I had called originally I had stated in conversation that when I hit the deer, that my coffee had spilled. They took the liberty to shampoo the inside carpet as well as vacuumed everything. I would like to mention that I have what I like to call kid car, that means fries, chips, fruit snacks etc. all over and it was all clean!

I would also like to mention that I have told everyone and will continue to tell everyone about my experience and let them know It was a good one. If I had to rate it on a scale from 1-10 it would be a SOLID 10.

I can not say thank you enough both for my van as well as great customer service from the entire staff !

Johanna

Collex Collision Fort Myers is Outstanding!

2010-03-17T13:26:00.000-07:00

Good Afternoon –

I wanted to take the time to compliment the staff at Collex Collision for their amazing service. My son John brought his Nissan to Collex Collision for collision repair last week.

When we arrived there was already a client at the counter but the young girl behind the counter made sure to say “hello” to us immediately and let us know she would be with us shortly. WOW!!!! I work as a manager of a small community bank in Fort Myers and we strive on personal service. That is the EXACT type of greeting we teach all our employees on their first day. It is so very important to address every single person as they enter. Unfortunately there are times clients have to wait and I believe as long as they are acknowledged, they tend to not bother waiting – GREAT JOB!!!!

Secondly, Elaine Pappas was absolutely fantastic. She really spent time with my son, who at 21, his Nissan is his baby and it means the world to him. She took the time to discuss the damage and made some suggestions on fixing some others dents and scratches that had nothing to do with the accident. FANTASTIC!!!! To be honest we did not even think about fixing the other issues we just wanted that huge dent gone. Not only does his car look new, that type of suggestion makes the client happy and brings revenue to the business.

Thirdly, the convenience of being able to deal with Hertz was fantastic and all at Collex Collision also made that easy and simple for us at a time when we were all feeling a little stressed out!!!

Finally, when we picked up the car we happened to be the first client at the counter. A couple of other customers walked in and AGAIN they were greeted immediately – VERY IMPRESSIVE – and showed me how consistent and dedicated the staff is.

My son’s car looks amazing and one of the staff members spent time showing him the car and explaining the warranty. I truly appreciated them addressing him directly instead of talking to the mom. He really felt great about the entire experience.

If we ever need collision repair we will definitely use Collex Collision and definitely recommend them.

Thank you very much!!!!

Valerie

Customer Gives Thanks To Collex Collision

2010-03-15T12:03:00.000-07:00

Dear Collex Collision:
I was involved in a minor collision about a month ago. Following the determination of the party at fault, I was directed by his insurance company to Collex Collision of Fort Myers. I did not have a preferred body shop, so I complied. Elaine Pappas was assigned as my service advisor.
I am very satisfied with the work that was performed on my car.

I have it back and it looks as good as new. In addition, I am thrilled with the high level of service I received from Ms. Pappas. My repair took a few days longer than expected, but I felt that it was in competent hands the entire time. Ms. Pappas called me every couple of days to update me on the status of the repair. In addition, on two occasions, I had a specific question and directed them to her via email. Her response was exceedingly prompt and thorough. When I went to pick up my vehicle, she went over the repairs with me once again to make sure that I was satisfied with the work performed.

I was not looking forward to the experience of dealing with a body shop. I left the experience feeling that Ms. Pappas really cared about my situation and wanted to do everything in her power to get me back in my car in perfect condition and as soon as possible. I am certain that with the care I received from Ms. Pappas, that she is not alone in this organization. You must have a good team in place to be as professional and efficient as your company was.

I can now answer “yes” when someone asks if I have a body shop. I have already had the opportunity to recommend Collex Collision in the past week. Thanks to Ms. Pappas and the whole staff for their great attention.

Sincerely,
Jim

Collex Benefits: Collex Collision is excited to announce e-Estimate!

2010-03-11T10:04:00.000-08:00

Collex Benefits: Collex Collision is excited to announce e-Estimate!

Collex Collision is excited to announce e-Estimate!

2010-03-11T10:02:00.000-08:00

Collex Collision is excited to announce our new program “e-Estimate”!
Often times we receive telephone calls from our customers who give us the year, make and model of their car, explain where the damage is located and then ask “How much will it cost to fix it?” Our reply has always been “We need you to bring your vehicle in so that we can assess the damages”. Now we have a new program “e-Estimate” that will give our customers the convenience of getting estimates without coming in.
Customers will be directed to our website where they will click on the e-Estimate logo. From there they will follow a simple three-step process:
1. Take up to five digital pictures of the damage.
2. Fill out a simple form.
3. Attach the pictures to the file and email them to us.
Within one day, a representative from Collex Collision will contact you with the estimate. These estimates will not be binding, as no estimate is, but they will give the vehicle owner a “ballpark figure.”
All customer information will be strictly used for internal use. Collex Collision does not sell or exploit your information to any other entity or company. Collex Collision uses the strictest standards and protocols to protect our customer’s information.

How Collex Collision Can Help!

2010-03-03T13:08:00.000-08:00

At Collex Collision, helping our customers in all areas of collision repair is our # 1 priority. If we can be of assistance with any of your automotive service needs, visit one of our convenient metro Detroit or Southwest Florida locations.
Feel free to visit our website at www.collexcollision.com

We listen to our customers….How May we help you?

· Call Collex Collision and we can help you file your claim. We work with all insurance companies and we can help you when you need us the most.

· Collex Collision will help you get your vehicle back on the road in no time with our fast turnaround time.

· Collex Collision works with and is recommended by leading insurance companies in Michigan and Florida

· At Collex Collision we clean all of our customer’s vehicles inside and out.

· All of our 14 Collex Collision locations have convenient hours, including Saturdays.

· At Collex Collision we offer a lifetime warranty for as long as you own the vehicle.

· Collex Collision offers e-Estimates, you can go right to our website at www.collexcollision.com and select e-estimates and get an estimate right online.

· View the progress of your vehicle right online with Collex Collision’s AutoWatchÔ System.
· Collex Collision has State-of-the-art, easily accessible locations throughout metro Detroit
and southwest Florida.

· Collex Collision will provide assistance with a replacement vehicle while your vehicle is in our shop for repair.

· Collex Collision offers free pick-up and delivery.

· At Collex Collision all of our technicians are I-CAR and ASE certified. That is the highest professional standards in the industry.

· At Collex Collision we fix it fast, we fix it right, and we warranty it for life!

Collex Collision Is Here To Help YOU!

2010-02-19T08:02:00.000-08:00

At Collex Collision Experts, helping our customers in all areas of collision repair is our #1 priority.
If we can be of assistance with any of your automotive service needs, visit one of
Our convenient metro Detroit or southwest Florida locations.
We listen to our customers...How may we help you?

Products and Services

Collex Collision Experts is dedicated to being the leader in the collision repair industry, by providing quality repairs and 100% customer satisfaction.

How we can help
• Working with and recommended by leading insurance
Companies in Michigan and Florida.
• All vehicles cleaned inside and out.
• Convenient hours, including Saturday.
• Courteous staff that’s committed to excellence.
• Lifetime Warranty for as long as you own the vehicle.
• Quick turn-around time.
• View your vehicle during the repair process online with
our AutoWatch™System.
• State-of-the-art, easily accessible locations throughout
metro Detroit and southwest Florida.
• We provide assistance with a replacement vehicle while
your vehicle is in our shop for repair.
• Free pick-up and delivery.
• Certified technicians that are I-CAR and ASE certified
(Highest professional standards in the industry)For more information visit us on the web at http://www.collexcollision.com/

Collex Collision Is Here For YOU!

2010-02-19T08:01:00.001-08:00

Collex Benefits: Collex Collision Locations

2010-02-10T10:58:00.000-08:00

Collex Benefits: Collex Collision Locations

2010-02-10T10:57:00.000-08:00

Collex Benefits: Collex Collision Locations

2010-02-10T10:44:00.001-08:00

http://www.blogcatalog.com/directory/automotive/autorepair/

Collex Collision Locations

2010-02-05T06:16:00.000-08:00

For Collex Collision Ann Arbor visit http://www.collex.com/annarbor.htm

For Collex Collision Clawson visit http://www.collex.com/clawson.htm

For Collex Collision Clinton Township visit http://www.collex.com/clintontwp.htm

For Collex Collision Livonia visit http://www.collex.com/livonia.htm

For Collex Collision Novi visit http://www.collex.com/novi.htm

For Collex Collision Orion visit http://www.collex.com/oriontwp.htm

For Collex Collision Rochester visit http://www.collex.com/rochester.htm

For Collex Collision Sterling Heights visit http://www.collex.com/sterlingheights.htm

For Collex Collision Warren visit http://www.collex.com/warren.htm

For Collex Collision Washington visit http://www.collex.com/washington.htm

For Collex Collision Wayne visit http://www.collex.com/wayne.htm

For Collex Collision Cape Coral visit http://www.collex.com/FLCapeCoral.htm

For Collex Collision Fort Myers visit http://www.collex.com/FTMyers.htm

For Collex Collision Naples visit http://www.collex.com/FLNaples.htm